If people have little capability to make good choices to manage their savings and investments by participating responsibly in financial markets, they may not be able to protect themselves from possible losses, and may miss opportunities to increase their financial security or wealth.
The banking system shoulders a fundamental responsibility to promote customers' awareness about financial products and services. In order to expand its customer base, banks must understand the real requirements of customers, and need to be aware of the risks products may carry, clearly presenting customers with sufficient information in an easy-to-understand format.
Meanwhile, with investors' appetite for complex financial products, such as structured products, banks should consider the level of customers financial knowledge, educating investors about how the products work by providing a range of accurate but simple documents, excluding potential investors who are not suited to the risks of the investments.
Landmark building should respect the public's feeling
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