Train chaos puts crisis management in question (4)

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Passengers are stranded in the square of the Guangzhou Railway Station in Guangzhou, capital of south China's Guangdong Province, Aug. 18, 2013. Train service of Guangzhou Railway Station, a rail hub in south China, has been suspended after landslides blocked a railway artery linking Guangzhou and Beijing, Guangzhou Railway Corporation said on Sunday. More than 80,000 passengers would not be able to board their trains, according to the company's estimates. (Xinhua/Liu Dawei)

"It's understandable that the rail company should focus on repairing broken tracks and taking care of the passengers inside the station. It might be beyond its capacity to keep the public space outside the station under control. The government should help."

Huang thought a full refund was not enough, "We should have compensation for the inconvenience."

China dissolved its Railway Ministry earlier this year, and the ministry's commercial functions were taken over by the China Railway Corporation.

"The rail company should pay more attention to customers, and work out compensation packages for suspension and delay," Peng said.

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