Officer demoted for being rude to passport applicant

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Officer demoted for being rude to passport applicant

By Bob Yang (Shanghai Daily) 08:58, October 14, 2013

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A Low-level exit-entry officer was demoted and her supervisor sacked after a man received rude service while applying and failing to get a passport over a six-month period in Hebei Province.

“All the public security bureaus across Heibei Province will introduce new training about staff attitudes when serving customers to avoid incidents again,” said Dong Xiaosheng, director of the province’s public security bureau.

The exit-entry department under Wuyi County’s police bureau came under fire after China Central Television reported a man working in Beijing spent six months and traveled six times between Hebei and Beijing and still failed to get a passport.

“Each time I came to the exit-entry department, the staff member asked me to provide a new certificate, which required me to return to my work place in Beijing again,” the man surnamed Zhou told CCTV.

Zhou was asked to provide a certificate of employment on one occasion, a document showing he had no criminal record on another, his company’s business certificate on another visit and finally a document proving his company planned to send him abroad, he told the broadcaster.

The same woman served him each time.

“She did not tell me everything I needed all at once,” he told CCTV.

CCTV secretly filmed footage of one of Zhou’s encounters with the exit-entry officer. She was seen frowning the entire time. It also showed her shouting at Zhou when asking for the necessary certificates.

The report was quick to be criticized by the public with many saying government officers are often rude when serving people.

The deputy commissar of the Wuyi’s police bureau was warned, which is considered a form of punishment.

（Editor：HuangJin、Gao Yinan）